WallboardFX – Cisco Contact Center Management (Cisco UCCX Wallboard)
WallboardFX is a Cisco UCCX Wallboard application used to display real time information related to Cisco contact centre performance. It offers fully customisable dashboards.
The WallboardFX solution enables you to monitor your contact centre activity and performance in real-time. Displaying calling stats and detailed reporting dashboards that may contain calls waiting, average waiting time, calls answered/dropped/abandoned, longest/average waiting time, abandon rate and many other indicators. WallboardFX is also an excellent way to communicate current call status to your contact centre staff.
WallboardFX offers excellent communication with your agents beyond basic analytics. WallboardFX provides a complete and engaging view of day-to-day call centre business.
WallboardFX – a Certified Cisco UCCX Compatible product
WallboardFX is a certified Cisco Compatible product that has completed full Interoperability Verification Testing (IVT) as such you can be confident of it’s performance and applicability with your Cisco CUCM software. This is important should you have any CUCM issues in the future as UnifiedFX and Cisco TAC will work cooperatively to identify and resolve unidentified root cause issues. UnifiedFX and Cisco TAC will resolve the issues in their respective product as appropriate.
Do you manage a Cisco Contact Center ?
Are you looking for a solution to get a more detailed second by second view of what is happening ?
WallboardFX re-invents how Cisco wallboards operate by leveraging the latest web technologies.
Providing an instant view of Contact Center activity (UCCX). View and monitor your performance as a whole, by team or by agent from anywhere in the world with WallboardFX – Cisco UCCX Wallboard.
View on a Large Screen Display, PC, tablet, mobile or even a Smart TV, as long as you have a browser you can be connected.
Our data updates are the fastest in the industry, presented to all connected displays simultaneously.
No more engineers required to re-configure displays or systems.
Remotely configure displays using our user friendly, central management interface.
With our very simple self-install procedure, you can be up and running in less than 5 minutes.
From the smallest Helpdesk to the largest Contact Center, WallboardFX is ideal for real time management of your mission critical business functions and SLA’s.
To bring your business into the 21st century contact UnifiedFX today for your Free Trial.
WallboardFX (UCCX Wallboard) Free Trial
This free thirty day trial allows you to try out and test all of WallboardFX’s great features. You can optionally enter the IP Address of your UCCX system to simplify the installation by automatically configuring WallboardFX oce the Trial license is installed.
Some of the great features you can experiment with on your Cisco contact center include :
- Simple Self Installation in under 5 minutes
- Fastest data updates by an order of magnitude
- Remote display management
- Simple administration
Pre-requisites for self installation of WallboardFX are as follows
- Microsoft Windows 7/8/10, Windows Server 2008R2 or greater
- Microsoft .NET Framework v4.5 or greater
- 1.6GHz CPU or greater
- 1 GB Disk Space
- 4GB Ram
- VMware supported
For more information contact
Wallboard Technical Training Videos
WallboardFX – Cisco UCCX Wallboard Installation
WallboardFX – Cisco UCCX Wallboard Technical Overview
WallboardFX – Cisco UCCX Wallboard Display Management
WallboardFX – Cisco UCCX Wallboard Threshold Settings