• Simple & Intuitive
  • Visualise one, many or all phones
  • 100 times faster than other solutions
  • Zoom in/out of phone screens
  • Control all phones simultaneously
  • Highly parallel execution
  • Full security health check
  • Delete ITL files with a single button
  • Gather Phone inventory details

PhoneView – Cisco Certified CUCM Compatible Phone Endpoint
Management Solution.

PhoneView is the ONLY Endpoint Management software to have Cisco Compatible certification and has attained this status for CUCM 9.0, 10.0, 11.0, 12.0.

CISCO Compatible

PhoneView is a certified Cisco Compatible product that has completed full Interoperability Verification Testing (IVT) as such you can be confident of it’s performance and applicability with your Cisco CUCM software. This is important should you have any CUCM issues in the future as UnifiedFX and Cisco TAC will work cooperatively to identify and resolve unidentified root cause issues. UnifiedFX and Cisco TAC will resolve the issues in their respective product as appropriate.

NOTE: PhoneView is now embedded by Cisco in the CCIE Collabv2 Syllabus and Exam for Endpoint Management. This is great for you if you are studying for a CCIE qualification as you can use PhoneView everyday in your operational environment.

Cisco phone endpoint management, allowing advanced manipulation of one, many or all phones.

User Interface and Visualisation

Simple & Intuitive
Automated Grouping of Phones
Quick & Simple filtering
Visualise one, many or all phones/li>
Familiar interface design
Zoom in/out of phone screens
Import and Select Images to push to phone background
Historical log of interactions with all phones
PhoneFX a supplementary browser based single phone remote control. ideal for help desk scenarios. Click here for more information

Asset & State Management

Gather Phone details (i.e. Switch, Port & Serial details)
Export asset and state information
Gather and manipulate login state
Bulk Management of Login State
Migrate users to Extension Mobility
Granular Management of Firmware Upgrades
QoS Performance Monitoring
Security By Default (SBD) health check (find specific Phones with ITL/CTL Errors)

Cisco Compatible Remote Phone Control

Near Real-Time interaction with remote phone(s)
See exactly what the user sees
Press any phone button remotely.
Control one, many or all phones at once
Send text messages to multiple phones
Extensive List of Phone Commands
Create/Use Command Macros
Advanced queueing for optimal delivery of phone commands
NotificationFX a supplementary Notification and Paging Feature application to include Audio/Text/ Live Audio Paging messages to dynamic phone/speaker destinations from multiple sources (XML Service on Cisco VoIP Phone / Web Browser). Click here for more information

User Interface and Visualisation

– Simple & Intuitive
– Automated Grouping of Phones
– Quick & Simple filtering
– Visualise one, many or all phones/li>
– Familiar interface design
– Zoom in/out of phone screens
– Import and Select Images to push to phone background
– Historical log of interactions with all phones

PhoneFX a supplementary browser based single phone remote control. ideal for help desk scenarios. Click here for more information

Cisco Compatible Remote Phone Control

– Near Real-Time interaction with remote phone(s)
– See exactly what the user sees
– Press any phone button remotely.
– Control one, many or all phones at once
– Send text messages to multiple phones
– Extensive List of Phone Commands
– Create/Use Command Macros
– Advanced queueing for optimal delivery of phone commands
– NotificationFX a supplementary

Notification and Paging Feature application to include Audio/Text/ Live Audio Paging messages to dynamic phone/speaker destinations from multiple sources (XML Service on Cisco VoIP Phone / Web Browser). Click here for more information

Asset & State Management

– Gather Phone details (i.e. Switch, Port & Serial details)
– Export asset and state information
– Gather and manipulate login state
– Bulk Management of Login State
– Migrate users to Extension Mobility
– Granular Management of Firmware Upgrades
– QoS Performance Monitoring
– Security By Default (SBD) health check (find specific Phones with ITL/CTL Errors)

What Our Clients Say

“Our migration was completely successful. We moved nearly 10,000 phones within 4 hours from the old cluster to the new one.Thank you for your great product!”

Frank Sebastien
KPMG

“The scripting for the ITL/CTL changes was a great asset.”

Scott Charter
HCA Healthcare

“Unbelievably great product that I really feel should be a part of every company’s VOIP Engineer software list.”

Dan Jacobsen
Park Dental

Our Clients

New additional features in PhoneView Version 7

New Softphone Endpoint Management for Jabber & IPC
New ability to create Virtual phones for general testing purposes
New ability to emulate UCCX agents for Contact Center testing purposes
Option to purchase additional Virtual phone and UCCX agent testing capacity

Click here for full details on the new version 7 features. Alternatively click to download our brochure on the right.

phoneview-version-7-features

New additional features in PhoneView Version 7

New Softphone Endpoint Management for Jabber & IPC
New ability to create Virtual phones for general testing purposes
New ability to emulate UCCX agents for Contact Center testing purposes
Option to purchase additional Virtual phone and UCCX agent testing capacity

Click here for full details on the new version 7 features. Alternatively click to download our brochure on the right.

advnaced-cisco-phone-management

Cisco Compatible Remote Phone Control Tool For Cisco Phones

PhoneView is the leading Cisco phone remote control solution available today and provides some very unique user interface features. Only PhoneView provides the user with a full view of all Cisco remote controlled phones via its unique multi-phone Screenview display facility. This feature provides the user the ability to dynamically zoom into the real time Screen view of one phone or zoom out to monitor as many phone screens as you wish to control at one time. You can also scroll though and view the screens of all phones in your estate without the need to load up separate instances for each phone. Cisco phone remote control has never been easier.

PhoneView is based on a simple and intuitive user interface that make managing one, many or all IP Phones easy. PhoneView includes the most extensive set of features available anywhere for IP Phone Endpoint management. With PhoneView you may ‘Never Need to Send an Engineer to Site Again’.

The flexibility of PhoneView makes a number of scenarios quicker and easier:
Bulk Delete of ITL\CTL Files
Corporate Branding/Bulk Background Push
Handset Deployment
System/Application Testing
Remote Support/Training
Inventory and Auditing
Firmware Upgrades
SRST Testing
Bulk Update of Phone Settings
Complex Migrations\Upgrades

Critically, most phone-related issues (other than physical phone faults) that would previously have required a site visit can now be handled remotely, eliminating almost all remote site call-outs and therefore providing unparalleled return on investment (ROI).

Cisco Compatible Remote Phone Control Tool For Cisco Phones

PhoneView is the leading Cisco phone remote control solution available today and provides some very unique user interface features. Only PhoneView provides the user with a full view of all Cisco remote controlled phones via its unique multi-phone Screenview display facility. This feature provides the user the ability to dynamically zoom into the real time Screen view of one phone or zoom out to monitor as many phone screens as you wish to control at one time. You can also scroll though and view the screens of all phones in your estate without the need to load up separate instances for each phone. Cisco phone remote control has never been easier.

PhoneView is based on a simple and intuitive user interface that make managing one, many or all IP Phones easy. PhoneView includes the most extensive set of features available anywhere for IP Phone Endpoint management. With PhoneView you may ‘Never Need to Send an Engineer to Site Again’.

The flexibility of PhoneView makes a number of scenarios quicker and easier:
Bulk Delete of ITL\CTL Files
Corporate Branding/Bulk Background Push
Handset Deployment
System/Application Testing
Remote Support/Training
Inventory and Auditing
Firmware Upgrades
SRST Testing
Bulk Update of Phone Settings
Complex Migrations\Upgrades

Critically, most phone-related issues (other than physical phone faults) that would previously have required a site visit can now be handled remotely, eliminating almost all remote site call-outs and therefore providing unparalleled return on investment (ROI).

Our Clients

  21 Day Trial Edition FREELab Edition ($499)  $0Engineer EditionEnterprise Edition 
License Duration21 days1 YearSingle or Multi YearSingle or Multi Year
# of InstallationsSingleSingleSingleMultiple
# of ClustersMultipleMultipleMultipleMultiple
# of Managable Physical PhonesUp to 500+10 by Mac addressUp to 50 Tiered up to 500k Tiered up to 500k
# of Managable Soft PhonesUp to 500+10 by Mac addressUp to 50 Tiered up to 500k Tiered up to 500k
# of Selectable Phones1010UnlimitedUnlimited
# of Virtual Test Phones1111-to-many
# of Virtual Test Agents (UCCX)1111-to-many
# of Managable UCCX Agents10101010-to-many
UCME SupportYesYesYesYes
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Cisco Certified Compatible Remote Phone Control

General Features

  21 Day Trial Edition FREELab Edition ($499)  $0Engineer EditionEnterprise Edition
General Features
Basic Remote Control
Advanced Remote Control
Automatic Screen Refresh
Control a Single Phone
Control Multiple Phones (1,000's)Up to 10 at a timeUp to 10 at a time
Basic Phone Searching
Graphic Interface
Remote Audio
Command Text Input
  21 Day Trial Edition FREELab Edition ($499)  $0Engineer EditionEnterprise Edition
General Features
Basic Remote Control
Advanced Remote Control
Automatic Screen Refresh
Control a Single Phone
Control Multiple Phones (1,000's)Up to 10 at a timeUp to 10 at a time
Basic Phone Searching
Graphic Interface
Remote Audio
Command Text Input

ITL Delete

  21 Day Trial Edition FREELab Edition ($499)  $0Engineer EditionEnterprise Edition
Simplified Management of ITL issues at Scale
Single Button ITL/CTL Delete Capability
Multi protocol ITL Delete (HTTP/CTI)
Delete ITL files without HTML server on the phone
Delete ITL files on Unregistered Phones
  21 Day Trial Edition FREELab Edition ($499)  $0Engineer EditionEnterprise Edition
Simplified Management of ITL issues at Scale
Single Button ITL/CTL Delete Capability
Multi protocol ITL Delete (HTTP/CTI)
Delete ITL files without HTML server on the phone
Delete ITL files on Unregistered Phones

Background Management

  21 Day Trial Edition FREELab Edition ($499)  $0Engineer EditionEnterprise Edition
Load Image from Clipboard
Load Image from File
Visual Confirmation of Background Change
Push Background to multiple phonesUp to 10 at a timeUp to 10 at a time
  21 Day Trial Edition FREELab Edition ($499)  $0Engineer EditionEnterprise Edition
Load Image from Clipboard
Load Image from File
Visual Confirmation of Background Change
Push Background to multiple phonesUp to 10 at a timeUp to 10 at a time

Macro Commands for Bulk Actions

  21 Day Trial Edition FREELab Edition ($499)  $0Engineer EditionEnterprise Edition
Pre-configured Macro Commands for General Use
Simply record keystrokes for macros
Simply playback recorded key strokes
Ability to Store and Edit marcos for future use.
  21 Day Trial Edition FREELab Edition ($499)  $0Engineer EditionEnterprise Edition
Pre-configured Macro Commands for General Use
Simply record keystrokes for macros
Simply playback recorded key strokes
Ability to Store and Edit marcos for future use.

Phone Inventory

  21 Day Trial Edition FREELab Edition ($499)  $0Engineer EditionEnterprise Edition
Gather Asset InformationUp to 10 at a timeUp to 10 at a time
Save Cluster Snapshot
Export to CSV
Export to Excel
  21 Day Trial Edition FREELab Edition ($499)  $0Engineer EditionEnterprise Edition
Gather Asset InformationUp to 10 at a timeUp to 10 at a time
Save Cluster Snapshot
Export to CSV
Export to Excel

State Management

  21 Day Trial Edition FREELab Edition ($499)  $0Engineer EditionEnterprise Edition
Reset one or more phonesUp to 10 at a timeUp to 10 at a time
Capture realtime Quality of Service
Bulk Extension Mobility Login/outUp to 10 at a timeUp to 10 at a time
Bulk Import of User Data from CSV
  21 Day Trial Edition FREELab Edition ($499)  $0Engineer EditionEnterprise Edition
Reset one or more phonesUp to 10 at a timeUp to 10 at a time
Capture realtime Quality of Service
Bulk Extension Mobility Login/outUp to 10 at a timeUp to 10 at a time
Bulk Import of User Data from CSV

User Interface

  21 Day Trial Edition FREELab Edition ($499)  $0Engineer EditionEnterprise Edition
Single Application
Visual representation of Phone
Automatic Grouping
Simple Filtering
100% Model Independent Keypad
Enhanced Text Messages to Endpoints
Custom Grouping/Filtering of Endpoints
  21 Day Trial Edition FREELab Edition ($499)  $0Engineer EditionEnterprise Edition
Single Application
Visual representation of Phone
Automatic Grouping
Simple Filtering
100% Model Independent Keypad
Enhanced Text Messages to Endpoints
Custom Grouping/Filtering of Endpoints

Performance

  21 Day Trial Edition FREELab Edition ($499)  $0Engineer EditionEnterprise Edition
Highly Performant Parallel Queing Engine
Enhanced 99XX screenshot performance
Phone Call Activity Emulation
Sub-second latency on all phone models
  21 Day Trial Edition FREELab Edition ($499)  $0Engineer EditionEnterprise Edition
Highly Performant Parallel Queing Engine
Enhanced 99XX screenshot performance
Phone Call Activity Emulation
Sub-second latency on all phone models

Security

  21 Day Trial Edition FREELab Edition ($499)  $0Engineer EditionEnterprise Edition
Policy Controlled Features for Users & Groups
Set/Update/Clear TFTP Server
Support for HTTPS
Support for TLS 1.2
  21 Day Trial Edition FREELab Edition ($499)  $0Engineer EditionEnterprise Edition
Policy Controlled Features for Users & Groups
Set/Update/Clear TFTP Server
Support for HTTPS
Support for TLS 1.2

Softphone Support

  21 Day Trial Edition FREELab Edition ($499)  $0Engineer EditionEnterprise Edition
Remote Control of Jabber phones
Remote Control of IPC phones
  21 Day Trial Edition FREELab Edition ($499)  $0Engineer EditionEnterprise Edition
Remote Control of Jabber phones
Remote Control of IPC phones

Non Disruptive Phone & UCCX Agent Testing

  21 Day Trial Edition FREELab Edition ($499)  $0Engineer EditionEnterprise Edition
Virtual phone for Testing Soft and Physical phones
Remote Control for UCCX Agents
Virtual Agent for Testing UCCX Configured Agents
  21 Day Trial Edition FREELab Edition ($499)  $0Engineer EditionEnterprise Edition
Virtual phone for Testing Soft and Physical phones
Remote Control for UCCX Agents
Virtual Agent for Testing UCCX Configured Agents

Complimentary Products

  21 Day Trial Edition FREELab Edition ($499)  $0Engineer EditionEnterprise Edition
PhoneFXStandalone TrialStandalone Trial
NotificationFX (link)Standalone TrialStandalone Trial
phoneview-complimentary-products
  21 Day Trial Edition FREELab Edition ($499)  $0Engineer EditionEnterprise Edition
PhoneFXStandalone TrialStandalone Trial
NotificationFX (link)Standalone TrialStandalone Trial

PhoneView is a client application that installs on Microsoft Windows operating systems.
To run PhoneView the client PC requires at least:

Microsoft .Net 4.5.2 (or above)
Microsoft Windows 7/8/10
Microsoft Windows Server 2008/2008R2/2012/2012R2/2016
1.6GHz CPU or greater
4GB RAM
1GB Disk Space

As PhoneView interacts with the Cisco Unified Communications Manager (Cisco Call Manager) and the built-in web server within each Cisco IP Phone, network connectivity from the client PC to these devices is therefore required.

PhoneView Infrastructure Requirements:

PhoneView is compatible with the widest range of Unified Communication Manager (UCM) or Cisco Call Manager versions and Cisco IP Phones, the following is listed of tested version/models:

UCM

5.x, 6.x, 7.x, 8.x, 9.x, 10.x, 11.x, 12.x

Phone Models supported

6921, 6941, 6945, 6961, 7811, 7821, 7832, 7841, 7861, 7905, 7906, 7911, 7912, 7925, 7926, 7931, 7937, 7940, 7941, 7942, 7945, 7960, 7961, 7962, 7965, 7970, 7971, 7975, 8811, 8821, 8831, 8832, 8841, 8845, 8851, 8861, 8865, 8941, 8945, 8961, 9951, 9971, Cisco CIUS, Cisco IP Communicator, Cisco Jabber Desktop.

Background Updates using personalization method:

UCM6.1 or above, and the following phone models: 7906, 7911, 7925, 7926, 7941, 7942, 7945, 7961, 7962, 7965, 7970, 7971, 7975, 8811, 8821, 8841, 8845, 8851, 8861, 8865, 8961, 9951, 9971

Note due to the inherent Cisco design only certain phones support remote deletion of ITL certificates, these are;

6921, 6941, 6945, 6961, 7821, 7832, 7841, 7861, 7906, 7911, 7940, 7941, 7942, 7945, 7961, 7962, 7965, 7970, 7971, 7975, 8811, 8821, 8831, 8832, 8841, 8845, 8851, 8861, 8865, 8941, 8945, 8961, 9951, 9971

Note due to the inherent Cisco design only certain phones support remote deletion of CTL certificates, these are;

6921, 6941, 6945, 6961, 7821, 7832, 7841, 7861, 7906, 7911, 7940, 7941, 7942, 7945, 7960, 7961, 7962, 7965, 7970, 7971, 7975, 8811, 8821, 8831, 8832, 8841, 8845, 8851, 8861, 8865, 8941, 8945, 8961, 9951, 9971

For more information about PhoneView Call Manager and Cisco phone remote control application, please feel free to contact us by using following link:
contact us

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