February 24, 2021 @ 11:00hrs EST
UCCX Agent Management & Testing
With PhoneView you can now manage and test UCCX Agents non-disruptively. Combining our unique virtual Jabber endpoints with UCCX Agents there is no need for multiple PCs or Physical devices when testing. In addition, there is no need to login multiple Finesse browser sessions.
End-to-End testing of UCCX System
- Validate/Test UCCX Scripts/Interaction
- Test ACD/Agent Skill Routing
- Test Queue Overflow
- Test Supervisor Operations
- Test UCCX Monitor/Recording systems/components
- New UCCX Agent Data
- Real-time Agent state for all UCCX Agents
- Set Agent state for any UCCX Agent
- Login/logout and UCCX Agent
Included in PhoneView version 7.1 license are 10 virtual UCCX Agents which will allow you configure locally for UCCX Agent testing. Should you wish to extend your testing capabilities and build more sophisticated test scenarios you will be able to optionally purchase additional virtual UCCX Agent capacity.
To find out more about UnifiedFX, please click here.